879, Ramaniyam, 1st E Main Rd, 1st phase Girinagar, 2nd Phase, Bengaluru, Karnataka 560085
Setting up and running a successful business takes passion. There are many elements to deal with; the most important of which are your customers.
Hassle-free customer experience is what will help your business to thrive. The more comfortable you make it for a customer to find you and do business with you, the more your business will grow.
Here are some tips to make your business customer-friendly:
Let us take an example of gifting. People give gifts because it is expected, on certain occasions — anniversaries, rewards & recognitions — it’s customary.
Underlying the custom is a purpose: to show appreciation. Organisations give gifts to their employees, customers & partners to show that they are valued, to show the importance of the role they play. The common misconception is that the more lavish the gift, the higher the appreciation.
I would say the point of giving a gift is to be understood before a gift is selected. And that is where understanding your customer requirements comes in. The better we understand the underlying purpose, the more appropriate the gift will be. (More about this in our next blog)
As a business, you need to show your customers that you are a reliable choice. It is imperative to stick to the promises you make to your customers. If you promise them to deliver at a particular time, we leave no stone unturned to make sure the promise is kept. It shows your commitment to your customer’s requirement and how seriously you take your business.
So, they come back to you for each one of their requirements.
In the highly competitive industries like the food tech, players fight to dominate the market. Companies like Swiggy guarantee delivery in 30 minutes else they will refund the order value (amount).
Likewise, once you place an order with Amazon, you can rest assured that you will receive your product in the promised time. This helps them maintain their vast customer base.
We at Spentacorp have ensured the delivery timelines 99% of the time during the last financial year. It has helped us build and maintain our reputation for being reliable.
Our website showcases our product range for our customers to choose from. We are always in touch with our customers via various technology tools and applications.
We respond to the customer queries and communication on time, every time. Make transactions smooth and seamless with the use of technology.
We have seen the gifting industry from close to 3 decades. We have evolved over the course and have many satisfied customers who can vouch for our services. Being empathetic to customer needs has its benefits, and we have been blessed with their loyalty/patronage.