Exchange: Orders customised to suit your requirement with your logo / artwork will be not be exchanged under any circumstances.
Returns: Our 7 day return policy is created to enable you to return products to us in appropriate circumstances. Goods found to be defective in manufacture can be returned within 7 days from the date of delivery where:
(a) we receive the returned product within 7 days following the date of receipt of shipment;
(b) the returned product is unused, in its original packaging, with any labels still attached, and otherwise in a condition enabling us to sell the product as new;
Shipping costs incurred to return the goods to us shall be borne by the customer.
Before shipping the goods to us, please write to our customer care department explaining in detail about the nature of your complaint with the product or its defect. Please DO NOT ship the goods to us without receiving our consent in writing for accepting the returns. Goods sent to us without this acceptance letter are liable for rejection. Spentacorp undertakes no responsibility whatsoever in such cases.
Improper returns: Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
(a) we will not refund or exchange the product;
(b) we may retain the returned products until you pay to us such additional amount as we may charge for re-delivery of the returned products
We will replace the goods found to be defective in manufacture on a best effort basis. If the specific product is unavailable, we will offer to replace with alternative products of equal value to the original product. If for any reason beyond our control, we are unable to replace the product or provide an alternative, we will refund the full price of the goods returned by excluding the original cost of shipping and other incidental expenses if any.
Disputes if any are subject to Bangalore jurisdiction.